Welcome to “Garbage Truck — Live Tracker” — our website, iOS app and Android app (together, the “Service”). By using the Service you confirm that you have read, understood and agree to these Terms. If you do not agree, please stop using the Service and remove the app.
This is the English version of our Terms of Service and it is the version that applies to all languages other than Traditional Chinese (台灣正體). A Traditional Chinese version is available at garbagetruck.tw/terms. The Service organises collection information and provides lookup and reminder tools. We are not a government agency and we do not issue official notices on behalf of any city or county government, the Ministry of Environment, an environmental protection bureau or a cleaning team. We are not affiliated with, or an agent of, Apple Inc. or Google LLC.
1. What the Service does
The Service may provide:
- Lookup of garbage trucks, collection points, routes and collection times.
- Nearby collection information based on your location or a place you select.
- Reminders for collection times, approaching trucks and service changes.
- Summaries of collection policy during holidays, long weekends, typhoons and other special periods.
- The website, App Store and Google Play download links, and support and feedback channels.
We may add, change, suspend or discontinue features depending on data sources, technical constraints, government announcements, App Store or Google Play requirements, and operational needs.
2. Licence
Provided you comply with these Terms, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the app on devices you own or control, for personal, non-commercial purposes. No intellectual property is transferred to you.
You may not: reverse engineer, decompile, or attempt to extract the source code of the Service; remove or alter any proprietary notices; scrape, bulk-extract or resell Service data by automated means; or use the Service unlawfully or to build a competing service.
3. Data sources — official notices prevail
Collection information in the Service may come from Taiwan government open data, the Ministry of Environment, city and county governments, environmental protection bureaus, cleaning teams and other public sources. It can change because of policy, weather, traffic, staffing, vehicle scheduling, temporary events, natural disasters, or the timing of data synchronisation.
Times, locations, on-time/delayed status, routes, suspensions, extra collections and fixed-point collection shown in the Service are for convenience only. The actual collection time, place and rules are always those announced by your local government, environmental protection bureau, cleaning team or on-site notice.
4. Your responsibilities
When using the Service you agree to:
- Verify actual collection times, locations, sorting rules and temporary notices yourself.
- Dispose of general waste, recycling, food waste, bulky waste and special waste according to local government and cleaning team rules.
- Comply with the law and respect third-party rights; not abuse, attack, interfere with or reverse engineer the Service.
- Not submit other people's personal data, unlawful content, or material you have no right to provide when sending feedback or reports.
- Maintain your device, network, location and notification permissions and app version, to reduce the risk of missed notifications or inaccurate results.
- Not operate the app while driving or in any other situation that requires your attention, and follow local traffic laws.
5. Fees, the App Store and Google Play
The app is currently free to download. When you obtain the app through the Apple App Store or Google Play, the platform's own terms also apply (including the Apple Media Services Terms and the Google Play Terms of Service) in addition to these Terms.
If the App Store or Google Play listing shows subscriptions, in-app purchases, offer codes or other paid items, the actual price, payment, refund, cancellation and tax treatment are governed by Apple's or Google's terms and flows at that time. Refund requests should generally be made to the platform.
If we introduce paid features, subscriptions, advertising, promotions or commercial partnerships in future, we will update the relevant disclosures in line with applicable law and platform rules.
6. Apple and Google notices
- These Terms are between you and us only, not with Apple Inc. or Google LLC; neither is a party to these Terms.
- We are solely responsible for the app and its maintenance and support. Apple and Google have no obligation to provide any maintenance or support.
- If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) in accordance with App Store rules. To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
- You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
7. Privacy and permissions
Some features require location, notifications, device information, usage statistics or feedback data. How we collect, use, store and delete personal data, and what rights you have, is described in our Privacy Policy, which forms part of these Terms.
8. Intellectual property and government data licensing
The website, layout, text, images, trademarks, app interface, software and other content of the Service are owned by us or our licensors, except where law or a licence provides otherwise. You may not copy, modify, distribute, publicly transmit, rent, sell or otherwise exploit Service content without authorisation.
Government open data used by the Service is used under the terms of the originating agency and the Open Government Data Licence and related rules. The accuracy, completeness and timeliness of government data remain the responsibility of the originating agency under its own announcements and licence terms.
9. Third-party sites and services
The Service may link to the App Store, Google Play, government websites, environmental protection bureau sites, map services, social platforms and other third-party sites. Those services are the responsibility of their providers; their content, availability, data handling, transactions, payments and security are outside our control. Please read their terms and privacy policies before use.
10. Availability and limits of the information
We make reasonable efforts to keep the Service available and up to date, but we do not guarantee that it will be uninterrupted, error-free, real-time, complete or fit for your particular purpose. Delays, errors or unavailability may result from:
- Delays, format changes, suspensions or amended notices at government data sources.
- Faults in networks, positioning, push delivery, maps, cloud hosting, analytics, the App Store or Google Play.
- Weather, traffic, ad-hoc duties, disasters, event restrictions, cleaning team scheduling or local policy changes.
- Revoked permissions, low battery, battery-saver mode, background-refresh restrictions, system settings or incompatible app versions.
11. Disclaimer and limitation of liability
To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We make no warranty as to the timeliness, completeness, accuracy, continuity or fitness for a particular purpose of collection data.
For losses arising from your use of or inability to use the Service, reliance on collection information, a missed collection, delayed data, an undelivered notification or a third-party service problem, you should first verify with official sources and take reasonable steps yourself. Where we remain liable under the law, our liability is limited to what is attributable to us and cannot be excluded or limited by law.
Nothing in these Terms excludes or limits rights that cannot be excluded or limited in advance under the Consumer Protection Act, the Personal Data Protection Act or other mandatory law.
12. Breach and termination
If you breach these Terms, infringe third-party rights, interfere with the Service or raise a legal concern, we may restrict, suspend or terminate your use of the Service, and reserve the right to pursue legal remedies and damages. You may terminate these Terms at any time by ceasing to use the Service and removing the app.
13. Changes to these Terms
We may revise these Terms when the Service changes, the law changes, platform rules change, or operational needs require it. Updates are published on this page with a new effective date. Continuing to use the Service after an update means you accept the updated Terms; if you do not agree, please stop using the Service.
14. Governing law and jurisdiction
These Terms are governed by the laws of the Republic of China (Taiwan). For disputes arising from the Service or these Terms, the parties agree that the Taiwan Taipei District Court shall be the court of first instance, except where the Consumer Protection Act or other mandatory law provides otherwise.
15. Contact
If you have questions about these Terms, contact us:
Email: hello@garbagetruck.tw
See also: Privacy Policy · 台灣正體版本：使用條款
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